“Even though quality cannot be defined, we know what quality is.”
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Throughout the years, maintaining quality became a standard aspect of the daily work activities. The concept of quality is increasingly important and quality systems are more and more developing into fully-fledged and important company assets. The time when only product quality considered important is far behind us. Companies now also pay much attention to aspects such as; quality of the organization, environment and working conditions.
Maintaining quality became an important topic within Twin Filter as early as the beginning of the nineties. There were signs from the national and international markets that indicated the necessity to have the organization function on the basis of specified rules and standards. As a supplier we were expected to be able to offer our customers a great extent of certainty that requirements and expectations were matched. Within Twin Filter this quality focus resulted in the implementation of the Twin Filter Quality System, based on the NEN-ISO 9001. At the end of 1997 this system awarded with the desired ISO-certificate.
Policy Statement
Objective
Twin Filter strives to conduct its business activities in an efficient, responsible and profitable way. The core activities are mainly focused on techniques for air, liquid and gas filtration for the purpose of a wide range of industrial applications globally.
Furthermore Twin Filter strives to organize its business operations in such way that a high level of quality is maintained while producing and supplying competitive products and services. In conducting its business activities, Twin Filter aspires to continuously optimize its products, services and organization and to strengthen its prominent position within the market.
Responsibilities
Twin Filter’s responsibilities to its customers extend over several areas which are considered as an indivisible whole.
Responsibilities to employees
Providing good and safe working conditions and good and competitive terms and conditions of employment.
Promoting the development and best possible use of human resources.
Making the necessary resources and facilities available for safe implementation of corporate activities.
Responsibilities to customers
Fulfilling the requirements and expectations of customers and/or users.
Adapting to the changing needs of the market by developing new products and improving existing products.
Offering a wide range of products and services.
Responsibilities to the community at large
Carrying out business activities as a responsible member of society and in accordance with the applicable rules, laws, standards and social wishes while anticipating to future developments.
Suppliers
Observing the agreement that is made with respect to increasing the market. Making a survey of the market and providing information concerning the needs and changes in the market and offering the products at a reasonable price.
Quality
Twin Filter believes that all efforts that guarantee the quality of its products, working conditions, the organization and environment are essential in order to win and retain customer confidence and guarantee the continuity of the business.
Organization
In order to guarantee the quality of the products, services and organization and to be able to constantly improve the quality level, Twin Filter pursues a policy in which the business activities are conducted according to established rules and standards.
By stimulating measurements that enable the continuous coordination between practice and theory, the organization can maintain the desired level of quality. By promoting the internal communications and improving the work climate, Twin Filter encourages its employees to achieve the best possible performance through co-operation. This because it is fully aware that the success of the company depends upon the total commitment, firm determination and discipline of everyone employed at Twin Filter.
With its policy with respect to the organization, and through the continuous co-ordination with established rules and standards, Twin Filter anticipates changing circumstances, requirements, regulations and social values and norms.
Working conditions
The policy of Twin Filter is also to look after health, safety and welfare of all people who work at or for it, in carrying on its corporate activities. Not only by complying with the relevant statutory regulations but also by taking measures to protect the health of those who could be adversely affected, directly or indirectly, by the nature of their work. These measures are intended to achieve and maintain the best possible working conditions.
The environment
Twin Filter sees its social responsibility to help to conserve the environment when carrying out its corporate activities. In addition to complying with the relevant statutory regulations, Twin Filter policy is to endorse all measurements that minimize and prevent any effects which its corporate activities may have on the environment.
Achilles
Twin Filter B.V. is registered at Achilles. Achilles is a qualification company. The registration is used by a lot of oil companies to rate suppliers. Twin Filter B.V. is an audited oil and gas supplier!